Privacy Policy

Privacy Statement Tumble 'N Dry Europe B.V.

March 29, 2023

Through our online store, privacy-sensitive data, or personal data, is processed. Tumble 'N Dry Europe B.V. considers careful handling of personal data to be of great importance. Personal data is processed and secured carefully.

DO YOU HAVE ANY QUESTIONS?

IF YOU HAVE QUESTIONS OR NEED HELP WITH YOUR ACCOUNT, WE ARE HAPPY TO ASSIST YOU.

WE ARE AVAILABLE FROM MONDAY TO FRIDAY BETWEEN 09:00 AND 17:00 CET

BY EMAIL: SUPPORT@TUMBLENDRY.COM

OR BY PHONE: +31 020 242 06 80 (MON-FRI FROM 10:00 TO 12:00 CET).

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that we:

• Clearly specify our purposes before processing personal data, via this privacy statement;

• Limit our collection of personal data to only the data necessary for legitimate purposes;

• Ask for your explicit consent to process your personal data in cases where consent is required;

• Take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;

• Respect your right to access, correct, or delete your personal data upon request.

Tumble 'N Dry Europe B.V. is the controller for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose at the online store www.tumblendry.com. We recommend reading this carefully. If you have questions or want to know exactly what we keep from you, please contact Tumble 'N Dry Europe B.V.

Your account

For certain parts of our online store, you must register first. You need to provide information about yourself and choose a username. We create an account for you, which you can log into with that username and a self-chosen password. For this, we use your personal details and email address. We do this based on your consent. We will keep this information for up to six months after you have deleted your account. We retain this information so you don’t have to fill it in repeatedly and so we can contact you in relation to the execution of the agreement. You can modify information via your account whenever you want.

Sharing with third parties

We collaborate with certain companies that may receive your above-mentioned personal data from us. We share data with the following parties, who provide tailored advertisements for us:

• Our online marketing agency; Yellowlab

Processing orders

When you place an order with us, we use your personal data to handle it properly. We may provide your personal data to our delivery service to deliver your order. We also receive information about your payment from your bank or credit card company. For this, we use your personal details, phone number, billing address, email address, and payment details. We need this for the contract we make with you. We keep this information for two years after your order is completed. Certain customer data is retained longer due to legal tax retention obligations.

Sharing with third parties

We work with specific companies that may receive your above-mentioned personal data from us; JBS Textile Group and DHL.

We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link to unsubscribe. You can also manage this through your account. Your email address will only be added to the subscriber list with your consent. This data is kept for up to three months after you unsubscribe.

Sharing with Third Parties

We collaborate with certain companies that may receive your above-mentioned personal data from us. We share data with the following parties, who provide tailored advertisements for us:

• Our online marketing agency; Yellowlab

Statistics and profiling

We keep statistics about the use of our online store. With these statistics, we improve our online store to show only relevant information. We may combine your personal data to learn more about you. Of course, we will always respect your privacy. If you do not wish this, you can always inform us. For this, we use your IP address. We have a legitimate interest in this. We retain this information for six months.

Sharing with third parties

We share data with the following parties, who provide tailored advertisements for us:

• Online marketing agency; Yellowlab

Advertising

We would like to send you advertisements about offers and new products or services. We do this:

• By mail

• By email

• Through social media

You can object to this advertising at any time. Each letter explains how to do this. Every email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also manage this through your account.

Location data

If necessary for the service, we may collect your location data (GPS). Your consent will be requested at that moment. Additionally, this (location) data may be stored and processed by the provider of navigation/map software, such as Google Maps, but the data may also be used by Google or Apple themselves. We have no control over that. Always read the privacy statement of the respective provider.

Disclosure to other companies or institutions

Except for the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, unless we are legally required to do so (for example, if the police request it in the event of suspected criminal activity).

Statistics

We keep statistics about the use of our online store.

Google Analytics

Tumble 'N Dry also engages third parties such as Google to analyse data about your website usage and to personalize the website and communication, as well as to show relevant offers and advertisements. Tumble 'N Dry does not send data such as name, address, email address, or other directly identifying information to these parties for these purposes. Google may receive personal data from you by collecting it with cookies. On Google's Privacy & Terms site, you can find more information about how and why personal data is collected through cookies by Google.

Security

The security of personal data is very important to us. We ensure that your data is well secured with us. We continuously adjust our security measures and pay close attention to what could go wrong.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is advisable to regularly consult this privacy statement so you are aware of these changes. We will do our best to announce changes separately.

Access, modification, and deletion of your data

If you have questions or want to know which personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• To be informed about which personal data we have and what we do with it

• To access the specific personal data we have

• To have errors corrected

• To have outdated personal data deleted

• To have personal data transferred to another party

• To withdraw consent

• To object to certain uses

Please ensure you clearly indicate who you are so we can be sure we do not modify or delete data of the wrong person.

Filing a complaint

If you believe we are not assisting you properly, you have the right to file a complaint with the supervisory authority. This is called the Authority for Personal Data.