Warranty

Defect upon receipt

Our products are carefully assembled and of high quality. However, it is possible that there may be a manufacturing defect in our products. If a product shows defects or manufacturing errors upon receipt, you can return the goods at our expense. Please contact our customer service for assistance.

For all items purchased from us, the statutory warranty applies. Statutory warranty means that a product must do what the consumer can reasonably expect it to do.

DO YOU HAVE ANY QUESTIONS?

IF YOU HAVE QUESTIONS OR NEED HELP WITH YOUR ACCOUNT, WE ARE HAPPY TO ASSIST YOU.

WE ARE AVAILABLE FROM MONDAY TO FRIDAY BETWEEN 09:00 AND 17:00 CET

BY EMAIL: SUPPORT@TUMBLENDRY.COM

OR BY PHONE: +31 020 242 06 80 (MON-FRI FROM 10:00 TO 12:00 CET).

Costs

Products that are defective upon receipt can be returned free of charge.

Suggestions and complaints

If you have suggestions or ideas on how we can better serve you, please let us know via email! You can contact our customer service on weekdays between 09:00 and 17:00 CET at support@tumblendry.com or by phone at +31 (0)20 2420680 on weekdays between 10:00 and 12:00 CET.

Tumble 'N Dry is constantly working to improve its service and values your feedback.

Complaints

Our customers are very important to us, and we strive for customer satisfaction in every respect. However, if you have a negative experience with our brand or service, please let us know.

Please provide us with feedback by calling our customer service on weekdays between 10:00 and 12:00 at +31 (0)20 2420680, or by emailing support@tumblendry.com. We will address your complaint substantively and respond to you within 14 days of receipt.

If you are not satisfied with the handling of your complaint, you can submit it to the Disputes Committee for Home Shopping, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Right of withdrawal

You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods. More information can be found at https://tumblendry.com/herroepingsrecht.